Our Policies
Transparency and trust at the heart of Zubizo. Please read these policies carefully before placing your order.
Terms & Conditions
Governing your orders with Zubizo
Order Confirmation
- Orders are confirmed only after receiving the initial advance payment.
- No work will begin without payment confirmation.
Design Process & Approval
- A digital design proof will be shared for your review.
- Clients must check all details carefully (names, dates, content, etc.).
- Once approved, the design is final.
- Any changes after approval will be charged additionally.
Once you approve the design, no free changes will be made.
Production Timeline
- Production starts after final design approval.
- Standard timeline: 7–10 working days.
- Sundays & public holidays are not included.
- Urgent orders may be accepted with extra charges (based on availability).
Payment Policy
- 50% advance is required to begin the order.
- Remaining balance must be paid before dispatch.
- Orders will not be released without full payment.
Full payment is required before your order is dispatched.
Cancellation & Refund
- Advance payment is non-refundable once design work has started.
- Orders cannot be cancelled after production begins.
Color & Material Disclaimer
- Slight variations in color, print, or material may occur due to screen settings and production process.
- These are not considered defects.
Delivery Policy
- Delivery timelines depend on courier services.
- We are not responsible for delays, damage, or loss during transit.
- Customers must provide accurate shipping details.
Responsibility
- We are not responsible for errors approved in the final design.
- Please ensure all details are correct before approval.
Shipping Policy
Delivery timelines & logistics
Delivery Time
- Orders within Tamil Nadu will be delivered in 2–3 working days.
- Orders to other states will be delivered in 3–7 working days, depending on the location.
Shipping Charges
- Shipping charges are applicable and vary based on location and order size.
- Final charges will be informed before dispatch.
Tracking
- Tracking details will be shared once the order is dispatched so you can monitor your delivery.
Delays
- Delivery timelines may be affected due to courier delays, weather conditions, or other unforeseen circumstances.
- We are not responsible for such delays.
Damage or Loss
- We are not responsible for any damage or loss during transit handled by courier services.
- However, we will assist you in resolving the issue wherever possible.
Address Accuracy
- Customers must provide complete and accurate shipping details.
- We are not responsible for delivery issues caused due to incorrect address information.
Refund Policy
Cancellations & returns
Advance payment is non-refundable once the design process has started.
No refunds will be provided after final design approval.
Orders cannot be refunded once production has begun.
Important: Once a design is approved and production has begun, no cancellations or refunds are possible. Please review all details thoroughly before giving your approval.
Have questions about any of these policies? Reach out to us before placing your order — we're happy to clarify anything.
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