✦ Personalisation on every order

LEGAL & TRUST

Our Policies

Transparency and trust at the heart of Zubizo. Please read these policies carefully before placing your order.

Terms & Conditions

Governing your orders with Zubizo

Order Confirmation

Orders are confirmed only after receiving the initial advance payment.
No work will begin without payment confirmation.

Design Process & Approval

Upon order confirmation and receipt of the advance payment, the initial design draft will be provided within 48 hours.
A digital design proof will be shared for your review.
Clients must check all details carefully (names, dates, content, etc.).
Once approved, the design is final.
Any changes after approval will be charged additionally.

Once you approve the design, no free changes will be made.

Production Timeline

Production starts after final design approval.
Standard timeline: 7–10 working days.
Sundays & public holidays are not included.
Urgent orders may be accepted with extra charges (based on availability).

Payment Policy

50% advance is required to begin the order.
Remaining balance must be paid before dispatch.
Orders will not be released without full payment.

Full payment is required before your order is dispatched.

Cancellation & Refund

Advance payment is non-refundable once design work has started.
Orders cannot be cancelled after production begins.

Color & Material Disclaimer

Slight variations in color, print, or material may occur due to screen settings and production process.
These are not considered defects.

Delivery Policy

Delivery timelines depend on courier services.
We are not responsible for delays, damage, or loss during transit.
Customers must provide accurate shipping details.

Responsibility

We are not responsible for errors approved in the final design.
Please ensure all details are correct before approval.

Have questions about any of these policies? Reach out to us before placing your order — we're happy to clarify anything.